RETURN SERVICE

Sequiella LLC is committed to providing customers with high-quality pet supplies. If you are not satisfied with your purchase, we offer a flexible and transparent return policy to ensure a worry-free shopping experience.

1. Return Requirements
   Request a refund within 30 days of receiving your item.

Products must be in their original condition, unused, unwashed, and fully packaged.

All returns must include the original invoice or order number for expedited processing.

Some products may not be eligible for returns; please verify this before purchasing.

2. Return Process

Please contact our customer service team at support@sequiella.shop
or joshua@sequiella.shop
with the reason for your return and your order information.

Once we confirm your return eligibility, we will provide you with a return address and instructions.

Please ensure your return package is securely packaged and retain your tracking number for tracking purposes.

3. Refund Processing

Once we receive and inspect the returned product, we will process your refund as quickly as possible, typically within 5-7 business days.

Refunds will be made to your original payment account. The specific time it takes to arrive may vary depending on the payment method.

Shipping costs (if not due to product quality issues) may not be refunded. The shipping costs incurred by the return are the responsibility of the customer.

4. Exchanges

If you wish to exchange a product, please specify the product you wish to exchange when returning it and we will do our best to arrange it.

Exchanges may require additional processing time based on inventory availability. Please be patient.

5. Contact Information

If you have any questions about returns or exchanges, please contact us immediately:

Email: joshua@sequiella.shop

/ support@sequiella.shop

Phone: (857) 355-6801