FAQ

1. How do I place an order?

You can browse products directly on our website, select the items you want, add them to your cart, and then follow the prompts to complete checkout. We accept multiple payment methods for a secure and convenient experience.

2. How long will my order be shipped?

All orders are typically processed and packaged within 1-2 business days after confirmation. Tracking information will be sent to you via email after shipment, allowing you to check the shipping status in real time.

3. How long does shipping take?

This depends on the destination and the shipping method selected.

International shipments: This depends on the destination and customs processing speed.

4. How do I return or exchange an item?

For returns or exchanges, please contact us at support@sequiella.shop
or joshua@sequiella.shop
with your order number and reason for return or exchange. We will provide a return address and instructions. Once the return is completed, we will process the refund or exchange within 5-7 business days.

5. How is shipping calculated?

Shipping costs are calculated based on the order weight, destination, and selected shipping method.

6. Can my order be modified or canceled?

Once your order is confirmed, please contact us as soon as possible if you need to modify or cancel your order. If your order has already been shipped, you may not be able to cancel it and your return policy will apply.

7. Is the product suitable for my pet?

We strive to provide detailed product descriptions and applicability guidelines. If you have any questions, please contact our customer service team for advice before purchasing.

8. How can I contact customer service?

Email: joshua@sequiella.shop

/ support@sequiella.shop

Phone: (857) 355-6801
We will answer any questions about products, orders, or after-sales service as soon as possible.

9. How is privacy and information security guaranteed?

Sequiella LLC takes the security of your personal information very seriously. We take strict technical and management measures to protect customer data and comply with the privacy policy to ensure information security.

10. Do you support international shipping?

Yes, we support global shipping. International orders may involve customs duties, import taxes, or other charges which are the responsibility of the customer.